Make reporting easy
Give occupants a clear contact route and explain what information to send: the symptom, location, when it began and photographs if safe. For an active leak, they should use the agreed urgent contact route rather than wait for a routine message to be read.
Keep useful property information
Record accessible isolation points, fitting makes and previous repair details. Store this securely and keep access information current. Accurate information can help a contractor arrive with a better understanding of the job.
Follow up repeated faults
A tap repeatedly dripping or a drain regularly slowing should not be treated as a new unrelated problem each time. Keep a history of the work and ask whether further investigation is needed. Repeated temporary fixes may leave the cause unresolved.
Schedule suitable minor work
Combine agreed small tasks when practical. A planned visit can cover compatible maintenance within its scope, but it should not delay an active leak or other urgent issue. Emergency attendance remains separate from scheduled care-plan allowances.
Check the emergency booking terms
Confirm availability and the applicable rate before attendance. Swift Home accepts out-of-hours and emergency enquiries when available, without a guaranteed response time. A planned-maintenance discount does not automatically apply to emergency work.
Arrange the next step
Compare one-off rental repairs with scheduled care. Keep the contact details available to the person arranging access.
For planned minor repairs, compare our landlord care plans. Visits have defined annual allowances; these plans do not replace statutory inspections or cover unlimited repairs.
Arrange help with your property
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